Is it the opener or the door?
It can be either. If the motor runs and nothing moves, a spring may be broken, the opener may have let go of the door, or the door may be jammed. The technician starts with the door.
Is my remote broken, or is it the opener?
Try the wall button. If it works, the motor is working, so it is the remote, its pairing or the opener’s receiver. If nothing works, say so when you call.
Can you fix my opener, or does it need replacing?
It depends on the part: a gear, a board, the sensors or a remote is a repair. If the opener really is at the end of its life, a new one goes on the estimate beside the repair, and you choose.
Is the door safe to use right now?
Not if it went heavy after a bang, hangs crooked, has a loose cable, is off its track or stops part-way. Stop using the opener, don’t lift or push the door, and keep everyone out from under it. Then call.
What does the warranty cover?
Five years on parts and labor, every repair and every install. The scope is on your estimate and on the invoice.