Loud bang, then a door too heavy to lift? A broken spring may be the cause. Leave the door where it is and stop using the opener. A technician shows you what failed before anything is replaced.
Cable snapped or hanging loose, and the door crooked? Stop using the opener and don’t push the door straight. The cables stay under tension. A technician shows you why it came off.
Opener not working? The motor runs and nothing moves, or nothing happens at all. Stop pressing the button. A technician checks the door first, then the opener, and shows you what failed.
Door off its track, or hanging crooked? Don’t push it back, and keep everyone out from under it. It is heavy, and the springs are still pulling on it. The technician shows you what pushed it out of line.
Garage door won’t open, or lifts a little and stops? Stop pressing the button and don’t force it. A door too heavy to move is a sign to stop. A technician shows you what stopped it.
Door won’t close, goes back up, or won’t stay closed? Keep people, pets and cars out of the doorway. A technician tests the sensors and the door’s reverse, and shows you what is sending it back up.
Squeaking, grinding, rattling or popping on the way up? A worn part may be the cause. If the door also feels heavy, stop using it and call. A technician shows you which part the sound comes from.
Dented or cracked panel? On our jobs, a dented door is often one panel, not a whole door. A technician shows you what the hit did behind it before anything is replaced. If the door binds, stop using the opener.
Sensor light blinking, opener beeping, door going back up? The sensors may be blocked or out of line. Keep the doorway clear. A technician checks the sensors and tests the door.
Remote, clicker or keypad stopped working? On our jobs, a remote that stops working usually needs pairing again, not replacing. Notice which controls still work, the wall button included, and say so when you call.
Door binding, shuddering or stopping part-way? Stop running it. A bent track or worn rollers can mean the door is not safe to run. A technician shows you which part it is.
Due for a tune-up, or has the door started acting up? A technician looks at the door with you and runs the four checks. If it is a tune-up you want, say so when you call.
Car stuck inside, or a door that won’t close for the night? Don’t stand or park under a door that is stuck open. Call us about the door.