Broken spring: keep clear
Near you — from our Coppell base, across DFW.
Coppell · DFW
Loud bang, then the door got heavy? That is the spring. Leave the door where it is. Loud bang, then the door got heavy? That is the spring. Leave the door where it is.
No phone tree, no call center.
Cable snapped or hanging loose, and the door crooked? Stop using the opener and don’t push the door straight. The cables stay under tension. A technician shows you why it came off.
Opener not working? The motor runs and nothing moves, or nothing happens at all. Stop pressing the button. A technician checks the door first, then the opener, and shows you what failed.
Door off its track, or hanging crooked? Don’t push it back, and keep everyone out from under it. It is heavy, and the springs are still pulling on it. The technician shows you what pushed it out of line.
Garage door won’t open, or lifts a little and stops? Stop pressing the button and don’t force it. A door too heavy to move is a sign to stop. A technician shows you what stopped it.
Door won’t close, goes back up, or won’t stay closed? Keep people, pets and cars out of the doorway. A technician tests the sensors and the door’s reverse, and shows you what is sending it back up.
Squeaking, grinding, rattling or popping on the way up? A part is wearing. If the door also feels heavy, stop using it and call. A technician shows you which part the sound comes from.
Dented or cracked panel? On our jobs, a dented door is often one panel, not a whole door. A technician shows you what the hit did behind it before anything is replaced. If the door binds, stop using the opener.
Sensor light blinking, opener beeping, door going back up? That is the two small sensors near the floor, out of line or blocked. Keep the doorway clear. A technician lines them up and tests the door.
Remote, clicker or keypad stopped working? On our jobs, a remote that stops working usually needs pairing again, not replacing. Notice which controls still work, the wall button included, and say so when you call.
The same four steps as every repair. The sample estimate beside them is a spring job.
Written estimate
No. 2026-0907-14 · Coppell, TX
Sample for your door in DFW
| Item | Amount |
|---|---|
| Diagnosis and the safety check | included |
| The spring | written on site |
| Its pair | written on site |
| The balance | written on site |
Every repair and install is covered by the warranty on our seal.
Same-day service on most repairs
Find us on
Pick the closest one. Each says what it usually is and what is safe to do now.
What it usually is
What we check
The technician shows you the break in the coil and the wear on its pair before anything is decided.
The safety check we do on every visit
The spring does the lifting. When it breaks, the full weight of the door is on you, or on an opener that was never built to carry it.
The springs do the lifting. They balance the door’s weight so it moves under control. The big spring above the door is wound tight, which is why only a technician should touch it.
What sets a spring price is the spring your door needs, and that comes from what the door weighs.
| Before anything starts | The price is on the written estimate you approve before any work starts, and the invoice matches the number you approved. |
|---|---|
| Its size | Springs are chosen for what your door weighs. A door with windows or insulation weighs more, so two doors on the same street can take different springs. |
| One spring or the pair | Most doors have two. When one breaks, the other has the same age and the same wear, so both are replaced as a pair. |
| What went with it | A spring that lets go can take a cable or a drum with it. The technician photographs what is there and writes it down before anything starts. |
| When you pay | Most standard repairs are paid after completion. A deposit may be required for special-order products or larger projects and will be shown in the written estimate before you approve the work. |
Short answers first. Anything else, ask on the call.
Not if it went heavy after a bang, hangs crooked, has a loose cable, is off its track or stops part-way. Stop using the opener, don’t lift or push the door, and keep everyone out from under it. Then call.
No. The spring carries the weight. The cables carry the door up to the drums at the top. A cable can come off on its own, and it can also be the first sign a spring is going.
Because nobody has seen your door yet. The same symptom can come from different parts, so a technician looks before anything is priced.
Five years on parts and labor, every repair and every install. The scope is on your estimate and on the invoice.
Leave the car and the door where they are. Don’t lift or pry the door, and don’t try to drive out. Keep clear, then call.
These are the main cities. We work across DFW from our Coppell base.
Call, or send the form below. Say what you heard and what the door does now. The rest is our job.
